Classy Walking Canes FAQ's
1. Do you ship walking canes internationally?
Currently, the website mainly ships orders within the United States. International customers cannot place direct orders through the site. However, international buyers may purchase products through the company’s eBay store where global shipping options are available.
2. How long does it take to receive my order?
Most orders are shipped within one business day after purchase. Standard shipping typically delivers products within 3–5 business days, depending on the shipping method and destination. Custom-made or specially cut canes may take additional processing time.
3. What is the return policy if I’m not satisfied with my purchase?
Customers can request a return within 30 days of delivery if the product is unused and in sellable condition. A Return Authorization (RA) number must be obtained before sending the item back. Certain items such as custom-cut canes or closeout products may not be eligible for return.
4. What should I do if my walking cane arrives damaged?
If your order arrives damaged, you should contact customer service immediately. The company may request photos of the damaged item before processing a replacement or refund to verify the issue.
5. How can I contact customer support for help with my order?
Customers can reach the support team through several methods:
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Email: contact@walking-canes.net
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Phone: 1-888-928-1774 (during business hours)
Email is often recommended because responses are typically provided within a few hours on business days.
6. How can blog articles help me choose the right walking cane?
The blog provides practical guidance on selecting canes based on material, handle type, height, and personal needs, helping users make informed decisions before buying.