Our Customer service department for phone inquiries is open during normal business hours.
If we do not answer leave us a message and we will get back to you within a few hours. Make sure you leave your contact phone number and your location so we do not call you during off hours.
Best Way to contact us is via email
We respond to emails within 2-4 hours on normal business days.
Return Policy on all Walking Canes Products
If you are not fully satisfied within 3 weeks (21 days) of the delivery date, please return your order to us. Call our dedicated customer service team at 1-888-928-1774 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return. Please make sure you read our return policy. We will not take any returns back that have not been issued an RA number.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
We cannot except returns for items that have been custom cut to your desired length from the regular length of the cane. We do not except returns for custom made items such as the dog handle canes or any cane that is handcrafted or painted just for you.
Return shipping costs are your responsibility. All returns can be charged up to a 20% restocking fee at our discretion and must be returned within 3 weeks (21 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost. We do not refund any freight charges that may have been billed to you on your original order or if you received free freight we will deduct the cost of that freight we paid to get the item to you.
Ship to us after you receive your RA number at the following address and please make sure you have the address correct including the street address and suite number we are in listed below.
Note: Shipping charges cannot be refunded.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. If the item has been damaged by the carrier we ask you take a picture of the item and email it to us so we can make a claim with the carrier.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces
We work hard to make your shopping experience at Classy Walking Canes an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 3-5 business days for us to receive the returned or exchanged product back from you. We normally process all returns on Mondays.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it, please call us at 1-888-928-1774 within two hours of placing your order to cancel it free of any charges. Don't worry! Even after the two hours, our friendly customer service will do all that we can to stop the items from being processed and or shipped but there is no guarantee that we will be able to stop it in time. If we have already cut your cane to length at your request then the order cannot be canceled.
We promise never to sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Walking-Canes.net. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Walking Canes online and not have to give away your personal information to do so. Any questions or concerns please call our toll free customer service at 1-888-928-1774.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.