Walking Canes Customer Service

Click here to see our selection of Walking Canes.

Thanks for visiting Walking-Canes.net. Every day we help more than 100 customers find the Walking Canes and Walking Sticks they need. With a selection of over 1000 Walking Canes products you are sure to find just the item you are looking for. We have been in the Walking Canes business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Contact Walking-Canes.net

Our Customer service department for phone inquiries is open

Monday - Friday 10:00AM - 3:00PM EST

If we do not answer leave us a message and we will get back to you within a few hours. Make sure you leave your contact phone number and your location so we do not call you during off hours.

1-(866)-502-7790

(804)-545-3586

Email
admin@Walking-Canes.net

Best Way to contact us is via email at admin@walking-canes.net. We respond to emails within 4-8 hours on normal business days.

Return Policy on all Walking Canes products

If you are not fully satisfied within 21 days of the delivery date, please return your order to us. Call our dedicated customer service at 1-866-502-7790 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return. Please make sure you read our return policy.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

We cannot except returns for items that have been custom cut to your desired length from the regular length of the cane. We do not except returns for custom made items such as the dog handle canes, welcome signs, and The Carl Cane.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 20% restocking fee and must be returned within 3 weeks (21 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost. We do not refund any freight charges that may have been billed to you on your original order.

Ship to us after you receive your RA number at the following address and please make sure you have the address correct including the street address and suite number we are in listed below.

The Siceloff Companies, LLC

7921-A West Broad Street

Suite 121

Richmond, Virginia 23294

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@Walking-Canes.net or via telephone at 1-866-502-7790.

Note: Shipping charges cannot be refunded.

Please allow us 5-7 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at Walking-Canes.net an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 5 -7 business days for us to receive the returned or exchanged product back from you.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1-866-502-7790 within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

Privacy Policy

We promise never to sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Walking-Canes.net. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase fur boots online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.